Shipping and returns
Last updated 2026-08-04
Where we deliver
We deliver anywhere in Kosovo. We do not ship abroad at present.
Methods and prices
| Method | Price | Time |
|---|---|---|
| Standard | €2.00 | 1–3 working days |
| Express Prishtina | €4.00 | same day, Prishtina only |
Standard delivery is free on orders over €30.00. The threshold is calculated on the value of the products after any discount.
The delivery price is shown at checkout before you confirm the order. There are no hidden costs.
When orders go out
Orders confirmed before 14:00 on a working day are prepared the same day. Orders placed on Saturday, Sunday or a public holiday are prepared on the next working day.
The times above are working days and start when the parcel is handed to the courier, not when the order is placed.
Payment
Payment is cash on delivery, to the courier. Check the parcel before you pay.
If the parcel does not arrive
The courier attempts delivery and contacts you on the number you left. If they cannot reach you, the parcel returns to us and we notify you by email.
If your order has not arrived within the stated time, write to info@biocode.fit with your order number and we will chase it with the courier.
Right of withdrawal — 14 days
You have the right to cancel your order within 14 days of receiving it, without giving any reason. This is your legal right as a consumer in a distance sale.
To exercise it, write to info@biocode.fit within that period with your order number and the items you wish to return. You then have a further 14 days to send the product back.
What can be returned
The product must be unopened, with the original seal intact.
Food supplements are sealed hygiene products. Under the law, the right of withdrawal does not apply to such goods once the seal has been removed after delivery — because once opened they cannot be returned to sale. This does not affect any of your rights where a product is faulty.
Refunds
We refund the amount paid for the products within 14 days of receiving the parcel back and checking it. The original delivery cost is also refunded if you cancel the whole order.
The cost of returning the product is yours, except where the product is faulty or the wrong item was sent.
Faulty or incorrect products
If you receive something damaged, expired, or different from what you ordered, write to us within 48 hours of delivery with your order number and a photograph.
In those cases we replace the product or refund the full amount including delivery, and the return cost is ours. This applies whether or not the seal has been removed.
Expiry dates
Every product we ship has at least six months remaining before its expiry date. If you receive something with less, it is treated as a faulty product.
Contact
info@biocode.fit — we reply within two working days.